Where do you ship? 

We offer both domestic and international shipping to select countries. If your country is not listed as a shipping destination, please contact us at cs@rosarugosa.ca. We will do our best to find a solution for you.

How much does shipping cost?

Shipping rates are calculated automatically at checkout and based on size of the order and final destination. Items may be shipped using an alternate courier than quoted in order to meet or exceed a delivery timeline or our customer service standard. All orders include a tracking number and insurance. Duties or additional courier charges may occur on international orders and are the financial responsibility of the receiver. Any packages deemed undeliverable by the courier are the responsibility of the receiver and may not qualify for a refund.

What is your return policy?

All regular priced, unworn items may be returned by contacting us within 14 days of delivery confirmation for return authorization.

Shipping fees are non-refundable. A flat return fee of $35 USD applies to all return items from the US and Canada, covering processing, restocking, and a return shipping label that you can print at home.

International returns are the financial responsibility of the consumer and this may include any duties and taxes owed upon re-entry. Orders may be returned by contacting us within 14 days of delivery confirmation for return authorization.

We do not offer exchanges at this time.

Please read our full shipping & return policy for additional details.

How do I track my order?

When your order is dispatched, a confirmation email will be sent to you. This email will include a tracking number and a link to the carrier's website, where you can view the full tracking details. 

When will my item arrive? 

Our team processes orders Mondays, Wednesdays and Fridays 9am-5pm EST excluding holidays. We strive to ship every order within 3 business days. Please note that some items are made to measure and may require extra time. Any delay beyond this standard is communicated to the customer. Delivery times are subject to the carrier.