FAQ

Products & Sizing

Where are your products made?

Our core collection is made in our Factory of Roses, located in Parkdale, Toronto, Canada.

How do I know my size?

Our sizing chart is listed in the drop down of the item page. Measurements reflect the garment's size when measured flat. We suggest measuring a garment that you love & comparing your garment size to ours to find the most comparable fit.

How do I care for my items?

Recommended care instructions are listed online in the product descriptions of our garments. To prevent shrinkage wash in cold water and hang to dry. Should you wish to have the garment soften and shrink, try washing with hot water and machine drying. 

 

Returns & Exchanges

What is the return policy?

If you've changed your mind about your order or you're unhappy for any reason please contact us within 7 days of delivery confirmation to process a return on regular priced, unworn items.

Shipping fees are non-refundable and all items are subject to a return fee which will cover your return delivery costs including a return shipping label which you can print at home.

*Please note that all sale items are final sale. Items purchased with a discount code greater than 10% off are subject to being a final sale. Please email us before making a purchase if you may need to make a return while using a coupon code. 

What is the online return process?

To initiate a return, please click here where you will be prompted to verify that your order meets our return policy. Once your return request is approved, you will be emailed a postage label which you can print at home, affix to your return package and take to your nearest post office.

Once the returned item(s) are received and validated, you will receive the refund for the item(s) back to the original payment method less the return fee.

What is the exchange policy?

We do not offer exchanges only refunds. If you are interested in exchanging for another product, please initiate a return for the original product here & re-purchase the item you are wishing to exchange for. 

Can I return sale or discounted items?

All sale items are final sale. Items purchased with a discount code greater than 10% off are subject to being a final sale. Please email us before making a purchase if you may need to make a return while using a coupon code.  

Orders & Shipping

Where do you ship? 

We offer shipping to Canada and the United States with UPS and are unable to ship to PO boxes.

How do I track my order?

Click here and enter your information to track your order.

When will my item arrive? 

Our team processes orders Mondays, Wednesdays and Fridays 9am-5pm EST excluding holidays. We strive to ship every order within 3 business days. Please note that some items are made to measure and may require extra time. Any delay beyond this standard is communicated to the customer. Delivery times are subject to the carrier.

 

 

Stockists

Where can I try on your items in person?

Select pieces can be found exclusively with our friends below:

Lost & Found

12 Ossington Ave, Toronto, ON M6J 2Y7

Phone: +16473482810