Where are your products made?

Our core collection is made in our factory located in Parkdale, Toronto

How do I know my size?

Our sizing chart is listed in the drop down of the item page. We suggest measuring a garment that you love & comparing your garment size to ours. This is the most accurate way of determining your size

Please note: Our Gwynne Pants & Dunn Shorts sizing currently fits small. We recommend that you size up one size from your normal pant size to fit correctly

How do I care for my items?

Recommended care instructions are listed on the label of our garments. We suggest wash cold & hang to dry if you don’t want your garment to shrink. As you wear your garment, the fabric will stretch & give. When you wash the garment, it usually returns back to its original size

 

What is the return/exchange policy?

We accept returns on unworn, regular priced items within 7 days of delivery confirmation

Requests will be processed and your refund will be issued once the returned items are approved by our warehouse team

Please allow your bank to process the refund. This may take a few business days. If you haven't received your refund after receiving your refund confirmation, please contact your banking institution

Please note that postage fees are non-refundable

Exchanges

If you would like to exchange an item you purchased, please initiate a return within 7 days of delivery and place a new order immediately to insure your receive the garment/size you are wishing for

Once the return shipment is confirmed by our warehouse, you will be refunded for your purchase

For our full return policy please click here

 

What is the online return process?

You can a return here

You will be prompted to request a return for your package. Our team will process the request & send you a return label

Affix this label to your return and arrange pick up or drop off with the delivery carrier

Once the returned item(s) are received in our warehouse and approved, you will receive your refund via the original payment method

Return postage will be deducted from your refund

Can I return sale or discounted items?

Sale or discounted items are final sale

 

Do you provide free return labels?

Due to geo-restrictions, we cannot offer free return labels. We are working on a solution for the future

How does the Made to Order program work?

Step 1: Add item(s) to your cart & purchase

Step 2: After your purchase your order will be confirmed via email

Step 3: Our factory will process your order & begin production on your garments

Step 4: Once your garment is ready to be shipped, you will receive an email that your garment has been shipped with a tracking number

Step 5: Contact us to return/exchange your item or ENJOY your new Rosa Rugosa garments :)

If you have any questions prior or post purchase, please reach out via the chat icon on the lower right of your browser or email us at cs@rosarugosa.ca 

 

Can I change my order after I have placed it?

We aim to process all orders within 2 business days. If you order hasn't been shipped, we may be able to modify your order. Please contact cs@rosarugosa.ca to reach our customer care team

Can I track the status of my order?

Once your order has been processed you will receive a tracking number that will update you on the status of your order. You can click here & enter your order number to get the latest updates on your package.

Where do you ship?

We currently ship to North America only. We are working on shipping to other global destinations in the future

What shipping carriers do you use?

We currently use UPS, Canadapost & USPS

Can I pick up my order in person?

Unfortunately our warehouse is not set up for in person pick up

What do I do if something is wrong with my order?

Contact us at cs@rosarugosa.ca. Customer satisfaction is our priority and we will aim to resolve any issues with your order in a timely manner