FAQ

Our Products

Where are your products made?

Our core collection is made in our factory located in Parkdale, Toronto

How do I know my size?

Our sizing chart is listed in the drop down of the item page. We suggest measuring a garment that you love & comparing your garment size to ours. This is the most accurate way of determining your size

PLEASE NOTE: Our pant sizing currently fits small. We recommend that you size up one size from your normal pant size to fit correctly

How do I care for my items?

Recommended care instructions are listed on the label of our garments. We suggest wash cold & hang to dry if you don’t want your garment to shrink. As you wear your garment, the fabric will stretch & give. When you wash the garment, it usually returns back to its original size

 

Returns & Exchanges

What is the return policy?

We accept returns or exchanges within 7 days of delivery confirmation. For our full return policy please click here

Can I return sale or discounted items?

Sale or discounted items are final sale

What is the online return process?

You can initiate a return here. You will be prompted to request a return for your package. Our team will process the request & send you a return label. Affix this label to your return & arrange pick up or delivery with the carrier. Return postage will be deducted from your refund

Do you provide free return labels?

Unfortunately due to geo-restrictions we cannot offer free return labels. We are working on a solution for the future

     

    Orders & Shipping

    Can I change my order after I have placed it?

    We aim to process all orders within 2 business days. If you order hasn't been shipped, we may be able to modify your order. Please contact cs@rosarugosa.ca to reach our customer care team

    Can I track the status of my order?

    Once your order has been processed you will receive a tracking number that will update you on the status of your order. You can click here & enter your order number to get the latest updates on your package.

    Where do you ship?

    We currently ship to North America only. We are working on shipping to other global destinations in the future

    What shipping carriers do you use?

    We currently use UPS & Canadapost

    Can I pick up my order in person?

    Unfortunately our warehouse is not set up for in person pick up

    What do I do if something is wrong with my order?

    Contact us at cs@rosarugosa.ca. Customer satisfaction is our priority and we will aim to resolve any issues with your order in a timely manner