FAQ / Orders & Shipping

How does the Made to Order program work?

Step 1: Add item(s) to your cart & purchase

Step 2: After your purchase your order will be confirmed via email

Step 3: Our factory will process your order & begin production on your garments

Step 4: Once your garment is ready to be shipped, you will receive an email that your garment has been shipped with a tracking number

Step 5: Contact us to return/exchange your item or ENJOY your new Rosa Rugosa garments :)

If you have any questions prior or post purchase, please reach out via the chat icon on the lower right of your browser or email us at cs@rosarugosa.ca 

 

Can I change my order after I have placed it?

We aim to process all orders within 2 business days. If you order hasn't been shipped, we may be able to modify your order. Please contact cs@rosarugosa.ca to reach our customer care team

Can I track the status of my order?

Once your order has been processed you will receive a tracking number that will update you on the status of your order. You can click here & enter your order number to get the latest updates on your package.

Where do you ship?

We currently ship to North America only. We are working on shipping to other global destinations in the future

What shipping carriers do you use?

We currently use UPS, Canadapost & USPS

Can I pick up my order in person?

Unfortunately our warehouse is not set up for in person pick up

What do I do if something is wrong with my order?

Contact us at cs@rosarugosa.ca. Customer satisfaction is our priority and we will aim to resolve any issues with your order in a timely manner